Hello, and welcome!
I'm Steve Pinkston, a Customer Support and Knowledge Management Professional, living and working in the great Pacific Northwest.
I've just started a new job as a Technical Trainer and Technical Writer for a very nice software publisher in the Portland area. This is a terrific job, because I get to exercise a lot of my skills and passions, including producing training videos.
Although my new employer does not use Salesforce.com, I'm keeping up my certification for now; I've spent so long with the Salesforce.com system and enjoy working with it so much! I just passed the Summer '10 Administrator re-certification exam!
My contact information is: